How Will Players Interact With AI In Online Casinos?


Posted: November 26, 2023

Updated: January 29, 2024

This year has witnessed a massive rise in the use of AIs like ChatGPT across all industries and jobs. This also effects the iGaming industry and by default, their customers, the players. Though it's easy to fall for the Hollywood tropes of AI like Skynet taking over in a hostile manner, we think that online casino players won't have too much to worry about.

Whether you are prepared for it or not, Artificial Intelligence will soon have an impact on your life in several facets. Perhaps AI is already manifesting itself in your life in ways that may not be noticeable. In the future, avoiding AI technology will be impossible for just about everyone. This includes daily routines, work, education, and even entertainment.

Online casinos are not immune to AI advancements. As a matter of fact, AI is going to play a pivotal role in how online gambling is delivered and presented to customers. Casino operators will continue to embrace AI and welcome its adaptation to the mainstream. In most instances, AI in online casinos will change online gaming for the better. Let’s get into the ways that AI in casino gaming online will have a positive impact on your gambling experience.

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More Efficient KYC Process

Every reputable online casino has what is known as ‘Know Your Customer’ procedures. If you have deposited money at an online casino, you are likely familiar with this process. It can be frustrating at times, but the casino is only following legal guidelines. They want to know that you are legally allowed to gamble and that you are the person you profess to be. KYC procedures are implemented to protect the online casino and your identity. While it may seem too intrusive to some, it is for everyone’s benefit. Fortunately, AI in online casinos is going to make this process a lot easier. KYC documents often include, at the bare minimum, a government-issued ID and a bank statement or utility bill.

Have you had online casinos ask you to send back screenshots or scans of your documents several times because of poor quality or a glare? Documents can be rejected and the issue can take days or weeks to rectify. AI and facial recognition will make this process a whole lot easier. Currently, real money casinos have software that scans your documents to verify their authenticity, but it can be faulty. The dreaded message of having to re-send your documents or provide something can still occur. AI in online casinos will provide platforms with the ability to verify accounts instantly with 99.9% accuracy.

AI In Online Casinos – Enhanced Security

As cyberattacks continue to increase across IT infrastructure, it is important that companies and governments implement safeguards to protect themselves. The top online casino sites in the US like Everygame Casino handle millions of dollars every year.

AI in online casinos
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Investing in the latest cybersecurity technology is of the highest priority to casino operators.   While current technology is strong, AI will eliminate several tedious tasks that have to be done by a human. We are already entering this phase when it comes to cybersecurity. Time-consuming monitoring and vulnerability detection by a human is being scrapped in favour of artificial intelligence.

Smart AI will be able to streamline the process to quickly identify and eliminate threats. Moreover, AI in online casinos has the ability to continually learn and adapt to new threats. Rather than having to update existing software, AI in casino security will be able to automatically teach itself in real-time.

Improved Customer Service With AI In Online Casinos

Have you ever sent customer service an email and waited days for a response? What about getting on a live chat or calling your online casino and they don’t have an answer for you? This is lousy customer service for a casino, regardless of having AI or not. That being said, the days of waiting long periods of time for an answer will be eliminated with enhanced AI customer service. AI in online casinos is smart enough right now for casinos to have artificial customer support agents.

Currently, some online casinos have rudimentary AI chatbot agents that provide answers to your questions. These helpful chatbots are a small glimpse at what is coming in the future. Expect customer support services to improve drastically as AI advances over the next few years. Instead of just responding with basic answers, AI customer support will know everything about the product and be able to address any customer issue or question.  

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Custom Experience For Better Promotions and Bonuses

Are you tired of receiving junk emails from online casinos with promotions that do not pertain to you? For instance, you have no interest in betting on horses, but you keep receiving ads for these bonuses in your inbox. Casino AI in online casinos will have the power to focus on what you like and ignore what you don’t want to see as a gambler. As a positive result, online casinos will be able to provide players with the best online casino bonuses.

This will also carry over to when you log in to your online casino account. Instead of having to go on a lengthy search just to find a game that you like, the AI in casinos will identify games you would most likely want to play. The interface and intuitiveness of online casinos will be improved through casino AI.

Reducing Errors By Casino Software

It is not common, but mistakes do happen. Even in a land-based casino, employees can deal games incorrectly. The same can happen with a live dealer at an online casino. Additionally, while rare, errors in the slot machine and video poker software can happen. Again, this isn’t exclusive to online casinos. Look at this example of a gambler who was unaware he won a $229,000 jackpot at Treasure Island in Las Vegas. There have also been instances of live dealers at online casinos making a mistake. Sometimes, a manager will have to step in and the game may have to be re-dealt.

AI in online casinos
Picture Source: Flickr

If you identify an error in a game that isn’t addressed when it happens, employees will have to look at the software and determine a resolution. It can take weeks for them to get back to you with a response. With AI in online casinso, all of this will be alleviated by its sophisticated ability to spot errors. There will be no grey areas or disputes for either side when smart AI technology is in charge of the house.

A Stronger Live Sports Betting Experience

As live sports betting sites continue to gain popularity, AI will also impact in-game wagering positively. Live sports betting has come a long way since its infancy over a decade ago. When in-game wagering was originally introduced, bets could only be made at the end of periods or during commercials. Since then, live betting has evolved to include wagering during the action and between plays. However, there are still times in games when live betting is halted and goes off the board. It can be frustrating when you want to get a bet down, but the live betting for a game is frozen or glitching.

According to online gambling news in the US, under the watch of AI in casino gaming, the live sports betting experience will continue to improve. Don’t expect as many breaks in the action when AI is fully integrated into live betting at online casinos. Furthermore, we can expect a wider live betting menu. In fact, just about anything you can think of, including live prop bets and betting on plays will be enhanced through AI live betting. For sports bettors that prefer live betting or pre-game betting, this has to be the most exciting development provided by AI.

The Future Of AI In Online Casinos

Online casinos have already introduced AI components to their sites. Currently, AI is in its early stages. However, there will be plenty of room for growth in the future to see the full impact of casino AI. This technological progress will be evident to online casino players over the next several years. While it’s operating in the background, the changes to AI in online casinos will soon become too apparent to ignore. It will be exciting to see what the future brings for casino AI at Everygame Casino. However, you don’t have to wait to take advantage of its massive sign-up bonus, giving access to an equally massive selection of games.

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